VP Retail

Vice President Retail and Member Experience Opportunity at Stanford Federal Credit Union

We’re on a mission to improve financial lives If you’re a high-energy, compassionate, and collaborative individual yearning to make a difference, we need you on our team Members really do come first at Stanford FCU because we’re non-profit and owned by our members. Our members work for Stanford University and some of the most innovative companies in Silicon Valley—and we provide them with the most generous financial benefits in our industry.

Stanford FCU is a $4 billion company with a global reach—88,000 members in 90 countries and growing Contact us to see what it’s like to work for one of the Bay Area’s Top Workplaces. As our CEO says, “we work hard, and we play hard”, and we need your help to improve even more financial lives

Who YOU are:

You have 7 + years’ experience in a leadership role overseeing Retail Banking Branches, Contact Center and Digital Banking. You have strong Financial Services Operations, Compliance and Regulatory experience. You are high energy with the ability to approach individuals and engage in conversations. You have great attention to detail. Accuracy and attention to detail and problem-solving skills. You are organized and willing to do what it takes to get the job done. You have FISERV DNA experience or experience working with multiple core systems.

What YOU’LL do:

This position is responsible for overseeing Digital Banking, Branches, and Contact Center – all member facing departments. You will be responsible for the overall member experience and provide leadership, motivation, and direction to Directors, Managers and staff through coaching and mentoring employees to strive for excellence. You will monitor trends and changes in the retail and contact center landscape, both within and outside the financial services industry to look for new innovative ways to serve our members. You will develop a strategic vision for the digital banking, branch network and contact center aligned to the credit union’s strategic plan. You will:

1. Establish and implement strategies that have mid- to long-term (3-5 years) impact on business results in alignment with organization objectives.
2. Drive the digital-transformation aspects of Stanford FCU digital banking, contact center and branch network to continually evolve with market, industry, and societal changes.
3. Articulate a vision for the future of the retail service delivery aligned to our brand purpose and strategic plan, gain consensus on the vision, and develop action plans to realize the vision.
4. Instill the importance of high-quality member experience and infuse frontline staff and the broader organization with a member service mindset.
5. Bring together the elements of people, processes, and technology to create a frontline service structure that is seamless across the digital banking, branch network and contact center, through all channels.

Some of our benefits for YOU:

• 100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
• Annual incentives up to 20% of your salary based on position.
• Employer 401(k) matching up to 5% plus additional annual discretionary contributions
• Education reimbursement up to $5,200/year
• Up to $500 per year in health/fitness benefits
• Employee recognition program with cash incentives
• Paid Sick Time accrues at two weeks per year

• Paid Vacation Time accrues at three weeks per year.
• Paid Federal banking holidays (approximately 10 per year)
• Ongoing training and education, seminars, and conferences
• Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
• Waived fees and deposit bonuses on Stanford FCU accounts
• Flex health/transit plan availability
• Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources.

If you are ready for this awesome opportunity (or know somebody who is) please contact us today

Please Note: SFCU does not provide work visa sponsorship or accept visa transfers for any positions. Applicants that require work visa sponsorship or transfer will not be considered for employment. SFCU does not provide any relocation benefits for any positions.

Stanford Federal Credit Union is committed to equal employment opportunities, and a workplace that embraces diversity and inclusion for qualified individuals of all backgrounds.