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Customer Service Specialist

2 months ago

Port Saint Lucie, Florida, United States Teleperformance Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Pre-License Training Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Handle and respond to customer inquiries in a timely and professional manner
  • Provide excellent customer service through active listening and effective communication
  • Work with confidential customer information and maintain the highest level of discretion
  • Aim to resolve issues on the first call by being proactive and resourceful
  • Communicate effectively with customers to ensure their needs are met

Requirements

  • 6 months of customer service experience
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer systems
  • Proven oral and written communication skills
  • Logical problem-solving skills
  • Availability to work various shifts
  • Ability to use Windows operating systems
  • Organization and work prioritization skills

About Teleperformance

Teleperformance is a global business services company that delivers exceptional customer experiences for many of the world's top brands. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged.

Our Culture

We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that our employees are our greatest asset, and we are dedicated to providing them with the tools and support they need to succeed.