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Customer Service Manager

2 months ago

Coral Springs, Florida, United States Hand & Stone Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Hand and Stone Massage and Facial Spa. As a Customer Service Manager, you will be responsible for providing exceptional customer service and ensuring that our clients have a positive experience in our spa.

Key Responsibilities
  • Overall oversight and management of the reception team
  • Achieve membership, service, and product sales targets
  • Development, training, and accountability for reception staff
  • Training and motivating sales team
  • Reception and orientation of clients
  • Client reservation management
  • Overall responsibility for clients' experience in the spa
  • Collaboration with lead massage therapist and lead esthetician to maximize performance
About Hand and Stone

Hand and Stone is a leading player in the spa industry with over 300 locations across the country. We are rapidly growing in the S. Florida market with new locations coming soon in Broward County. Our mission is to provide professional massages, facials, and hair removal services in a relaxing and rejuvenating environment.

Requirements
  • Min 1 year management experience in the spa/hospitality/retail/fitness industry
  • Goal/detail-oriented
  • Energetic, enthusiastic, and caring personality
  • Sales experience is required
  • Leadership, training, and motivational skills
  • Evening and weekend shifts required
  • Strong computer, written, and verbal communication skills