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Customer Service Representative

2 months ago

Phoenix, Arizona, United States Fiserv Full time

Job Title: Customer Service Representative

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Fiserv. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and driving customer satisfaction.

Key Responsibilities:

  • Provide excellent customer service to clients via phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Drive customer satisfaction by listening to customer concerns and providing solutions
  • Work collaboratively with internal teams to resolve customer issues
  • Meet or exceed customer service metrics and performance goals

Requirements:

  • High school diploma or equivalent required
  • Minimum one year of experience in a customer-facing role, preferably in customer service
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet performance goals
  • Basic computer skills and proficiency in software applications

Preferred Qualifications:

  • Experience in a customer-facing call center environment, preferably with an online bill pay service or financial institution
  • Strong work tenure with previous roles lasting a year or more

What We Offer:

  • Competitive pay and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Equal Employment Opportunity: Fiserv is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where all employees feel valued and empowered to succeed.