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Assistant General Manager
2 months ago
We are seeking a highly skilled and experienced Assistant General Manager to join our team at Fairfield Inn & Suites Savannah Airport. As a key member of our management team, you will be responsible for overseeing the front desk department and ensuring exceptional customer service.
Key Responsibilities- Front Desk Operations: Directly supervise the activities of the front desk department, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.
- Training and Development: Responsible for training new front desk staff and ongoing training of all front desk staff, ensuring they have the necessary skills to provide excellent customer service.
- Disciplinary Measures: Handle disciplinary measures when needed, ensuring that all staff members understand and adhere to company policies and procedures.
- Shift Coverage: Responsible for covering any and all front desk shifts that are uncovered due to call-ins, no-shows, staff shortages, etc.
- Scheduling: Prepare weekly front desk work schedules in accordance with staffing guidelines, ensuring adequate coverage and minimizing overtime.
- Lead Front Desk: 80% of the work week will operate as lead front desk staff, handling guest complaints, resolving issues, and ensuring a positive guest experience.
- Supervisory Role: 20% of the work week will assist the General Manager in supervising the Housekeeping department, overseeing activities, and ensuring that all rooms are clean and ready for occupancy.
- Technical Support: Handle all technical issues of the property management system (PMS) with technical support, ensuring that all systems are functioning properly and efficiently.
- Financial Management: Process direct bill account invoices, post payments on direct bill accounts, and load rates and SRPs into the PMS with assistance from the sales department.
- Quality Control: Review night audit packs for accuracy, ensuring that all financial transactions are correct and up-to-date.
- Inventory Management: Monitor breakfast supplies and order breakfast supplies as needed, ensuring that all guests have access to a quality breakfast experience.
- Customer Service: Handle all credit card chargebacks, ensuring that all guests are satisfied with their stay and that any issues are resolved promptly.
- Housekeeping Supervision: Oversee the activities and direction of the Head Housekeeper, ensuring that all rooms are clean and ready for occupancy.
- Scheduling: Do daily housekeeping room assignments, schedule laundry attendants in accordance with staffing guidelines, and oversee the laundry department.
- Communication: Assist the General Manager in preparing the Housekeeping schedule in accordance with staffing guidelines, ensuring that all staff members are aware of their responsibilities and deadlines.
- Interdepartmental Communication: Interact with the Maintenance department to ensure that all housekeeping work orders are completed and that all rooms are available for rent.
- Manager's Reception: Responsible for Manager's reception twice a month, ensuring consistent Management/guest interaction and building strong relationships with guests.
- Staffing: Recommend new front desk and housekeeping applicants to the General Manager for hiring approval, ensuring that all new staff members are qualified and capable of performing their duties.
- Additional Responsibilities: Perform any and all duties not specifically outlined above that are an inherent part of the position, ensuring that all tasks are completed to the highest standard.
- Corporate Requests: Perform and execute any requests made by corporate or supervisor in a cooperative and expeditious manner, ensuring that all tasks are completed to the highest standard.