Financial Customer Associate

3 weeks ago


Merrimack, New Hampshire, United States Fidelity Investments Full time
Launch Your Career with Fidelity

Are you ready to embark on a rewarding career at Fidelity Investments? We're seeking a talented Customer Service Representative to join our team in Merrimack, NH. This role offers a unique blend of remote and on-site work, requiring a consistent balance of both.

About the Role

In this Customer Service position, you'll play a vital role in helping customers feel confident, make informed decisions, and achieve their financial goals. You'll assist with a wide range of needs, from answering account balance questions to facilitating withdrawals and transfers. Our commitment to investing in your growth will strengthen your skills, experiences, and connections, propelling your career forward.

What You'll Bring
  • Exceptional communication and interpersonal skills
  • Ability to adapt to various work environments and situations
  • Self-motivation and strong social skills
  • Proficiency in typing 40 words per minute and passing a standard English grammar test
What You'll Deliver
  • A passion for helping others and delivering outstanding customer service
  • A desire for continuous learning and dedication to applying new concepts and knowledge
Shifts and Hours

Monday - Friday, with training hours from 8:30am - 5:00pm EST and post-training shifts from 2:00pm - 10:30pm or 3:30pm - Midnight EST.

Certifications

Fidelity's hybrid working model combines the benefits of on-site and off-site work. Most hybrid roles require associates to work on-site every other week in a Fidelity office.



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