Customer Service Representative

4 days ago

Merrimack, New Hampshire, United States Fidelity Investments Full time
Job Description:

We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Financial Customer Associate. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner.

In this role, you will have the opportunity to work with a diverse range of clients, providing financial support and guidance to help them achieve their goals. You will be part of a dynamic team that is passionate about delivering outstanding customer service and making a positive impact on people's lives.

As a Bilingual Financial Customer Associate, you will be required to communicate effectively with clients in both English and Spanish, providing a seamless and personalized experience. You will also have the opportunity to develop your skills and knowledge in the financial services industry, working closely with our experienced team members to deliver exceptional results.

Key Responsibilities:

  • Provide exceptional customer service to clients, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Communicate effectively with clients in both English and Spanish, providing a seamless and personalized experience.
  • Develop and maintain a deep understanding of our financial products and services, providing expert guidance and support to clients.
  • Work closely with our team members to deliver exceptional results, sharing knowledge and best practices to drive continuous improvement.
  • Participate in ongoing training and development programs to enhance your skills and knowledge in the financial services industry.

Requirements:

  • 1+ year of customer service experience, preferably in a financial services environment.
  • Excellent communication and interpersonal skills, with the ability to communicate effectively in both English and Spanish.
  • Strong problem-solving and analytical skills, with the ability to resolve complex issues in a timely and professional manner.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines to deliver exceptional results.
  • High school diploma or equivalent required, with a degree in a related field preferred.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Flexible work arrangements, including remote work options.
  • Access to ongoing training and development programs.
  • A dynamic and supportive team environment.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role.

Equal Employment Opportunity:

Fidelity Investments is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

Accommodations:

We will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.

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