Customer Service Representative

4 weeks ago

Merrimack, New Hampshire, United States Fidelity Investments Full time
Job Description:

We are seeking a highly motivated and customer-focused individual to join our team as a Financial Customer Associate. In this role, you will have the opportunity to make a meaningful impact on the lives of our customers by providing exceptional service and support.

As a Financial Customer Associate, you will be responsible for handling a variety of customer inquiries and issues related to our financial services. You will work closely with our customers to understand their needs and provide personalized solutions to meet their goals.

We are looking for an individual who is passionate about delivering outstanding customer service and has a strong desire to learn and grow with our company. If you are a team player with excellent communication skills and a positive attitude, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Provide exceptional customer service and support to our customers
  • Handle customer inquiries and issues related to our financial services
  • Work closely with customers to understand their needs and provide personalized solutions
  • Collaborate with our team to resolve customer issues and improve overall customer experience

Requirements:

  • 1 year of customer service experience
  • High school diploma or equivalent required
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Excellent communication and interpersonal skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all.

Benefits at Fidelity Investments:

  • Maternal and parental leave
  • Tuition reimbursement
  • Student loan assistance
  • 401(k) 7% match
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • Paid time off
  • Commuter benefit program
  • Backup dependent care
  • Charitable match
  • Concierge services
  • Wellness program
  • Fitness reimbursement

Shifts and Hours: Monday – Friday, 8:30am – 5:00pm EST, with the possibility of overtime and flexible scheduling.

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future, assist companies and non-profit organizations in delivering benefits to their employees, and provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024.

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.

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