Customer Service Representative

4 weeks ago


Merrimack, New Hampshire, United States Fidelity Investments Full time
Job Description:

We are seeking a dedicated and customer-focused individual to join our team as a Financial Customer Associate. In this role, you will have the opportunity to make a positive impact on the lives of our customers by providing exceptional service and support.

Key Responsibilities:

  • Provide personalized support to customers via phone, addressing their inquiries and concerns in a professional and empathetic manner.
  • Develop and maintain a deep understanding of our financial products and services, enabling you to effectively communicate their benefits and features to customers.
  • Work collaboratively with colleagues to resolve complex customer issues and provide solutions that meet their needs.
  • Participate in ongoing training and development programs to enhance your skills and knowledge, ensuring you remain up-to-date on industry trends and best practices.

Requirements:

  • 1+ year of customer service experience, preferably in a financial services or related industry.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.

What We Offer:

  • A comprehensive training program, designed to equip you with the skills and knowledge needed to succeed in this role.
  • Ongoing support and development opportunities, enabling you to grow and advance your career within the company.
  • A dynamic and collaborative work environment, with a focus on teamwork and mutual respect.
  • A competitive compensation and benefits package, including health insurance, retirement savings, and paid time off.

About Fidelity Investments:

Fidelity Investments is a leading provider of financial services, dedicated to helping individuals and families achieve their long-term financial goals. With a rich history of innovation and a commitment to excellence, we offer a unique opportunity to join a team of talented professionals who share your passion for delivering exceptional customer service.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your relevant experience and qualifications.



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