Field Service Engineer

2 days ago


Baltimore, Maryland, United States Shimadzu Scientific Instruments Full time
Job Title:

Field Service Engineer

Job Summary:

Shimadzu Scientific Instruments is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing exceptional service and support for our analytical instrumentation. This includes repairing, maintaining, and performing verification of assigned products, including demo equipment and instruments returned from customers.

Key Responsibilities:
  • Provide daily repair and maintenance support for assigned products.
  • Conduct in-house bench repairs as needed while primarily handling field service calls with limited supervision.
  • Travel within the local region to support customer needs.
  • Offer technical support via phone to customers and field personnel regarding repairs, maintenance, and installations.
Requirements:
  • Associate degree in Electrical Engineering or Technology; a bachelor's degree is preferred.
  • At least four years of experience in repairing analytical instrumentation, including HPLC, GC, LCMS, AA, or similar instruments.
  • Strong technical knowledge and understanding of these technologies.
  • Excellent communication and customer relations skills.
  • Willingness to travel.
Benefits:

This full-time, non-exempt position comes with a comprehensive benefits package. In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays, and 3 paid floating holidays. After one year of employment, you will also be eligible for a generous short-term disability program with the company covering 100% of monthly premiums.

Compensation:

The starting salary range for this role is $75,000 to $77,000 annually, paid semi-monthly. As a non-exempt position, you will be eligible for overtime and double time pay, as outlined in our employee handbook. Additional variable compensation includes an incentive plan (10% of base salary) based on company and service performance, paid semi-annually in April and October. A year-end discretionary bonus may also be awarded based on overall company performance.



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