Customer Operations Associate
11 hours ago
We are seeking a highly organized and detail-oriented Customer Operations Associate to join our team at Johnson Controls International plc. As a Customer Operations Associate, you will play a critical role in supporting the HVAC installation contract business by tracking and providing support for accounts receivable, accounts payable, and financial activities.
Key Responsibilities
• Tracks and provides support for accounts receivable, accounts payable, and financial activities
• Assists with project cost and revenue tracking to reach revenue goals
• Runs query reports, researches, and reconciles unaligned costs, such as labor hours, material purchases, expenses, and other operations-related transactions
• Answers customer/subcontractor inquiries and resolves or escalates customer issues as appropriate
• Prepares and submits monthly billings to customers
• Works with accounts receivable contacts to assist with resolution of A/R disputes
• Processes invoice credits and rebills, as necessary
• Supports the subcontract process, including issuing subcontract documentation and Purchase Orders
• Coordinates and supports the Sales Team to review and submit project bookings and all required booking documentation
Requirements
• High School diploma or equivalent
• One to two years of related work experience, preferably within a service/sale or technical work environment
• Strong interpersonal skills to effectively communicate with both internal and external clients
• Ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence
• Proficient computer skills within the following applications: Microsoft Word, Excel, Outlook, and Internet business application usage
Preferred
• Associate degree preferred
• Experience and/or basic project accounting or costing principles is desired
• Experience and knowledge in the Construction Industry
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer
We are committed to making a difference and creating purposeful solutions that propel the world forward. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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