Sales Associate

7 days ago


Calumet City, Illinois, United States West Marine Full time
{"Job Title": "Sales Associate", "Job Summary": "At West Marine, we're passionate about helping boaters achieve their goals. As a Sales Associate, you'll play a key role in ensuring our customers have the right products to make their boating experience enjoyable and hassle-free.

Your responsibilities will include greeting and receiving customers, responding to their questions, and driving sales through engagement and suggestive selling. You'll also be responsible for directing customers to the correct products, informing them about services available, and assisting with drop ship or special order purchases.

To succeed in this role, you'll need excellent verbal communication skills, active listening skills, and the ability to recommend merchandise to customers. You'll also need to be able to operate or quickly learn our point-of-sale system.

If you're passionate about boating and providing exceptional customer service, we encourage you to apply for this exciting opportunity.

**Key Responsibilities:**

* Greet and receive customers in a welcoming manner
* Respond to customers' questions
* Drive sales through engagement and suggestive selling
* Direct customers to the correct products
* Inform customers about services available
* Assist with drop ship or special order purchases
* Provide outstanding customer service
* Alert management to potential security or loss prevention issues
* Assist with inventory, including receiving and stocking merchandise
* Process let downs as needed
* Ensure all product locations are front, faced, and replenished with available overstock
* Keep aisle and sales floor neat, clean, and organized
* Remove any hazards or obstacles that may impede walking the aisles or sales floor
* Understand buy online and pick up in store process
* Assist with Buy online ship from store process
* Available to work a flexible schedule based on business needs, including nights, weekends, and some holidays.

**Required Skills/Abilities:**

* Excellent verbal communication skills
* Excellent active listening skills
* Excellent sales and customer service skills
* Extensive knowledge of the merchandise sold
* Ability to anticipate customer's needs
* Ability to recommend merchandise to customers
* Ability to operate or to quickly learn the stores point-of-sale system

**Education and Experience:**

* High school diploma or equivalent preferred
* Previous boating and/or retail experience preferred

**Physical Requirements:**

* Prolonged periods of standing and walking throughout the retail space
* Must be able to lift up to 40 pounds to shoulder height unassisted

If you're passionate about boating and providing exceptional customer service, we encourage you to apply for this exciting opportunity.

**Benefits:**

To review many of the benefits West Marine offers its Crew Members, please visit our benefits page at

We are an Equal Opportunity Employer and a Drug-Free Workplace.

We look forward to hearing from you
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