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Customer Service Representative

2 months ago


Calumet City, Illinois, United States Johnson Controls International Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Operations Associate to join our team at Johnson Controls International. As a key member of our operations team, you will play a critical role in supporting the HVAC installation contract business.

Key Responsibilities
  • Track and provide support for accounts receivable, accounts payable, and financial activities, including contract scheduling, revenue recognition, billings, collections, and subcontract processing.
  • Provide administrative support in operational areas of the business, including cost transfers, customer inquiries, and dispute resolution.
  • Prepare and submit monthly billings to customers, complete additional documentation required for billing, and work with accounts receivable contacts to resolve disputes.
  • Support the subcontract process, including issuing subcontract documentation and Purchase Orders, and manage accounts payable invoicing and reconciliation.
  • Coordinate and support the Sales Team to review and submit project bookings and required documentation, and facilitate the release of project bookings from MBC.
Requirements
  • High School diploma or equivalent required; Associate degree preferred.
  • One to two years of related work experience, preferably within a service/sale or technical work environment.
  • Strong interpersonal skills to effectively communicate with internal and external clients.
  • Ability to prioritize work activities based on financial impact to desired business goals.
  • Proficient computer skills in Microsoft Word, Excel, Outlook, and Internet business application usage.
Preferred Qualifications
  • Experience and/or basic project accounting or costing principles.
  • Experience and knowledge in the Construction Industry.
Equal Employment Opportunity

Johnson Controls International is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.