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Medical Customer Service Representative

2 months ago

Novi, Michigan, United States Associated Retinal Consultants PC Full time
Job Description

Job Title: Medical Customer Service Representative

Company: Associated Retinal Consultants PC

Job Summary:

We are seeking a highly skilled and customer-focused Medical Customer Service Representative to join our team at Associated Retinal Consultants PC. As a Medical Customer Service Representative, you will be responsible for providing exceptional customer service to patients and their families, while also ensuring the smooth operation of our call center.

Key Responsibilities:

  • Answer inbound calls in a call center setting, responding to patient inquiries and resolving issues in a timely and professional manner.
  • Schedule patient appointments accurately and efficiently, utilizing our Practice Management System.
  • Verify and record patient demographic, insurance, and other information, ensuring accuracy and confidentiality.
  • Work collaboratively with our team of co-workers to maintain a high level of customer satisfaction and ensure seamless communication between departments.
  • Perform other clinical and administrative office functions as needed, including support for satellite offices.

Requirements:

  • High school diploma or equivalent required.
  • Experience working in a medical office or call center environment preferred.
  • Excellent phone etiquette, verbal communication, and interpersonal skills.
  • Proficient keyboarding skills and working knowledge of database systems.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

Work Environment:

This is a full-time, non-exempt position, working Monday through Friday with varying hours. The ideal candidate will be able to lift objects weighing up to 25 pounds and sit for long periods of time.

Equal Employment Opportunity:

Associated Retinal Consultants PC is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.