Guest Services Associate

4 weeks ago


Kenosha, Wisconsin, United States Stein's Garden and Home Full time
Job Summary: We are seeking a highly motivated Guest Services Associate to join our team at Stein's Garden and Home. As a Guest Services Associate, you will be responsible for providing exceptional customer service, building relationships with customers, and assisting the management team in implementing merchandising and operational procedures.

Key Responsibilities:
  • Greet customers promptly and make them feel welcome in the retail location.
  • Develop and maintain a professional and courteous relationship with customers and co-workers.
  • Assist customers in determining their needs and use various resources to educate them and assist them in choosing the right selections.
  • Assist the management team in implementing merchandising and operational procedures.
  • Follow management direction in completing other duties as required.
  • Ensure appropriate merchandise stock levels, merchandise quality, and presentation.
  • Ensure signage is current and displayed properly.
  • Stock and rotate products according to the company's direction.
  • Ability to be cross-trained across multiple departments.
  • Efficiently operate the POS, quickly and accurately scan all items, accept payment, make change, provide receipts, and bag merchandise for customers.
  • Conceptualize ideas for floral decorations and home décor displays.
  • Clean fixtures, shelves, backrooms, bathrooms, and floors according to company policy as directed by the management team.
  • Participate in learning and development activities such as meetings, product knowledge meetings, and 1-on-1 interactions.
Requirements:
  • Must have a passion for horticulture, yard/home décor, and seasonal merchandise.
  • Must have good written and verbal communication skills along with exceptional customer service skills.
  • Must be able to work in both inside and outside environmental conditions, rain or shine.
  • Ability to multitask, prioritize, and work independently or within a team environment.
  • Great organizational and problem-solving skills.


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