Guest Services Associate
4 days ago
Key Responsibilities:
- Greet customers promptly and make them feel welcome in the retail location.
- Develop and maintain a professional and courteous relationship with customers and co-workers.
- Assist customers in determining their needs and use various resources to educate them and assist them in choosing the right selections.
- Assist the management team in implementing merchandising and operational procedures.
- Follow management direction in completing other duties as required.
- Ensure appropriate merchandise stock levels, merchandise quality, and presentation.
- Ensure signage is current and displayed properly.
- Stock and rotate products according to the company's direction.
- Ability to be cross-trained across multiple departments.
- Efficiently operate the POS, quickly and accurately scan all items, accept payment, make change, provide receipts, and bag merchandise for customers.
- Conceptualize ideas for floral decorations and home décor displays.
- Clean fixtures, shelves, backrooms, bathrooms, and floors according to company policy as directed by the management team.
- Participate in learning and development activities such as meetings, product knowledge meetings, and 1-on-1 interactions.
- Must have a passion for horticulture, yard/home décor, and seasonal merchandise.
- Must have good written and verbal communication skills along with exceptional customer service skills.
- Must be able to work in both inside and outside environmental conditions, rain or shine.
- Ability to multitask, prioritize, and work independently or within a team environment.
- Great organizational and problem-solving skills.
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