Litigation Client Service Specialist
2 weeks ago
We are seeking a highly skilled and detail-oriented Client Service Specialist to join our team at Fox Rothschild. As a key member of our Client Services Team, you will provide exceptional administrative support to our attorneys, ensuring seamless communication and efficient workflow.
Key Responsibilities- Provide superior client service by answering and screening calls, responding to emails, and providing other client assistance as needed.
- Work closely with attorneys and clients to ensure seamless transfer of information and effective communication.
- Manage client-specific data to enhance the overall approach to dedicated interactions.
- Manage workflow of assigned tasks and projects, prioritizing incoming tasks to meet deadlines and coordinate with other support services to complete work.
- Prepare legal documents, memoranda, and correspondence from draft or dictated text, ensuring accuracy and attention to detail.
- Assist multiple attorneys as primary assignment and provide additional support, backup, and PTO coverage for the CSS assigned to the team.
- Transmit legal documents, memoranda, and correspondence to clients, witnesses, and court officials by electronic filing, fax, email, mail, and/or messenger.
- Process new business requests by working closely with the New Business Intake Team, opening new matters, preparing and reviewing conflicts submissions, closing matters, and creating and maintaining client case files using appropriate recordkeeping software.
- Calendar all critical deadlines and other dates requiring action into a calendaring database and ensure accurate calculations, maintaining and managing these deadlines.
- Associate's Degree preferred; Bachelor's Degree a plus.
- Minimum of five (5) years related experience at a law firm or legal or corporate department required.
- Ability to effectively gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
- Excellent verbal and written communication skills, with a high level of inter-personal skills to handle sensitive and confidential situations.
- Proven proficiency using legal terminology and experience working in related practice area(s).
- Experience with court/administrative related agency filings and meeting related deadlines.
- Keyboarding skills of 60 wpm or higher required.
- Working knowledge of the MS Office Suite, including Outlook, Word, Excel, and PowerPoint.
This job operates in a clerical, office setting, requiring the ability to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.
Worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading.
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