Litigation Client Service Specialist

2 weeks ago

New York, New York, United States Staff Full time
Job Title: Litigation Client Service Specialist

As a member of the Client Services Team, the Litigation Client Service Specialist is responsible for providing exceptional support to attorneys and clients by performing complex administrative tasks. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Provide superior client service by answering and screening calls, responding to emails, and providing other client assistance as needed.
  • Work closely with attorneys and clients to ensure seamless transfer of information and effective communication.
  • Manage client-specific data to enhance the overall approach to dedicated interactions.
  • Manage workflow of assigned tasks and projects, prioritizing incoming tasks to meet deadlines and coordinate with other support services to complete work.
  • Prepare legal documents, memoranda, and correspondence from draft or dictated text.
  • Assist multiple attorneys as primary assignment and provide additional support, back-up, and PTO coverage for the CSS assigned to the team.
  • Transmit legal documents, memoranda, and correspondence to clients, witnesses, and court officials by electronic filing, fax, email, mail, and/or messenger.
  • Process new business requests by working closely with the New Business Intake Team by opening new matters, preparing and reviewing conflicts submissions, closing matters, and creating and maintaining client case files using appropriate recordkeeping software.
Requirements:
  • Associate's Degree preferred; Bachelor's Degree a plus.
  • Minimum of five (5) years related experience at a law firm or legal or corporate department required.
  • Ability to effectively gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
  • Excellent verbal and written communication skills, high level of inter-personal skills required to handle sensitive and confidential situations.
  • Position requires a highly professional demeanor and appearance, including possessing poise, tact, and diplomacy.
  • Ability to maintain highest level of confidentiality and provide outstanding customer service to internal and external clients/contacts.
  • Proven proficiency using legal terminology and experience working in related practice area(s).
  • Experience with court/administrative related agency filings and meeting related deadlines.
  • Possess a high level of proficiency using a variety of office equipment, including personal computer, telephone, transcription equipment, printer, and copier.
  • Keyboarding skills of 60 wpm or higher required.
  • Must have working knowledge of the MS Office Suite, including Outlook, Word, Excel, and PowerPoint.

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