Customer Service Representative

3 weeks ago


Pontiac, Michigan, United States CSL Plasma Full time
Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for preparing the donor, donor area, and equipment for the pheresis process.

Key Responsibilities:

  • Prepare the autopheresis machine for the pheresis process.
  • Monitor the donor and the pheresis process, responding to specific alarms or signals that may occur during the process.
  • Disconnect the donor when the process is complete.
  • Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notify appropriate staff.
  • Use a Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process.
  • Alert the Group Leader or Supervisor of donor flow issues.
  • Ensure the accurate recording of donor data in the electronic donor information management system.

Requirements:

  • High school diploma or equivalent required.
  • Minimum of three (3) months' work experience, preferably in a medical or health provider environment.
  • Ability to understand and follow basic instructions and guidelines.
  • Must be able to see and speak with customers and observe equipment operation.

Working Conditions:

  • Fast-paced environment with frequent interruptions.
  • Frequently exposed to hazardous chemicals, extreme temperatures, and to blood-borne pathogens.
  • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.

About CSL Plasma:

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives.



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