Customer Care Servicing Liaison

4 weeks ago


Pontiac, Michigan, United States United Wholesale Mortgage Full time

The Customer Care Servicing Liaison role at United Wholesale Mortgage is a key position that requires strong communication and analytical skills. The successful candidate will be responsible for identifying opportunities to improve communication and processes within the Servicing Team and its vendors.

Key Responsibilities:

  • Complaint Tracking: Develop and maintain a system to track complaints and escalations, ensuring timely resolution and follow-up with vendors.
  • Vendor Management: Collaborate with vendors to ensure complaints are addressed promptly and efficiently.
  • Process Improvement: Design and implement calling campaigns and email blasts to improve customer engagement and satisfaction.
  • Reporting and Analytics: Create and modify reports to provide insights on customer behavior and process efficiency.
  • Process Development: Work with upstream teams to create and update processes, ensuring seamless communication and collaboration.
  • Customer Interaction: Respond to customer inquiries via phone, email, and other channels, providing exceptional customer service.

Requirements:

  • Experience: Previous experience in mortgage servicing is required.
  • Knowledge: Strong understanding of the mortgage process, sub-servicing relationships, and customer service principles.
  • Skills: Excellent communication and analytical skills, proficiency in MS Office, and ability to multitask in a fast-paced environment.

Benefits:

  • Competitive Salary: A competitive salary and benefits package.
  • Professional Development: Opportunities for career growth and professional development.
  • Work-Life Balance: A supportive work environment that promotes work-life balance.

About United Wholesale Mortgage:

United Wholesale Mortgage is a leading mortgage lender that provides a range of mortgage products and services. We are committed to providing exceptional customer service and supporting the growth and development of our employees.



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