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Collections Support Specialist
2 months ago
TEKsystems is seeking qualified individuals for the role of Financial Recovery Advisor.
This position requires onsite work and is not available for remote arrangements.
Local candidates are preferred.
Position Overview: This role operates within a call center environment, utilizing an auto-dialer for outbound communications while also managing incoming calls. The focus is on early-stage collections, specifically addressing accounts that are 1-30 days overdue.
Key Responsibilities:
- Deliver financial guidance to members and work to minimize losses for the credit union.
- Engage with members who are behind on payments to explore all available options for resolving their delinquency.
- Gather and analyze comprehensive financial data from members to identify the best strategies for resolution.
- Document members' agreements, reasons for delinquency, and any proposed alternatives in the collections system.
- Propose both short-term and long-term solutions, including repayment plans, loan modifications, and personal finance management options.
- Clearly explain potential relinquishment options, such as settlements.
- Maintain an up-to-date understanding of federal and state consumer protection regulations.
Qualifications:
- 1-3 years of relevant experience in customer service, collections, or financial services.
- Strong communication skills, both written and verbal.
- Ability to manage multiple systems and handle a high volume of incoming calls.
- Demonstrated problem-solving abilities, along with patience and empathy.
Compensation: $17.00 per hour
Work Schedule: Full-time, 40 hours per week, Monday through Saturday
- Monday-Friday: 11:30 AM - 8:00 PM
- Saturday: 8:00 AM - 4:30 PM (Attendance on all Saturdays is mandatory)
Note: A rotating day off will be scheduled during the week due to Saturday work obligations.
Training: The training program spans 4 weeks, with a hybrid model requiring onsite attendance for 2 days each week. Initial training includes technical skills, phone etiquette, and empathy training, with the first three days conducted onsite. Following this, the technical training will continue in a hybrid format. Up to 4 weeks of nesting will follow, also onsite, to further develop skills.
About TEKsystems:As partners in transformation, we assist clients in activating innovative ideas and solutions to seize new opportunities. Our team of 80,000 collaborates with over 6,000 clients, including a significant portion of the Fortune 500, across North America, Europe, and Asia. We are recognized as an industry leader in Full-Stack Technology Services and Talent Services, working alongside progressive leaders to drive meaningful change. TEKsystems is a proud member of the Allegis Group.
We are an equal opportunity employer and welcome applications from all individuals, regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
