Collections Officer

3 weeks ago


Pensacola, Florida, United States Gulf Winds Federal Credit Union Full time

About Gulf Winds Federal Credit Union

Gulf Winds Federal Credit Union is a regional institution with over $1 billion in assets and 83,000+ members across Florida, Alabama, and Georgia. We offer innovative financial tools that give our members freedom to live life with their finances under control.

Our Values

We are guided by our core values of Integrity, Care, Growth, and Innovation and are dedicated to our members, our community, and each other.

Job Summary

We are seeking a highly motivated and detail-oriented Collections Officer to join our team. The successful candidate will be responsible for controlling delinquent loan accounts, collecting delinquent loan payments, and recovering collateral.

Key Responsibilities

  • Contact delinquent accounts by phone, mail, text, and email to build rapport and educate members on options available to resolve delinquency long term.
  • Analyze the financial situation of delinquent borrowers and take appropriate action to bring accounts current.
  • Perform loan recasts, research accounts, and provide overrides as needed.
  • Verify and process deposits made to delinquent accounts.
  • Inform management of trends in loan underwriting contributing to delinquent/charged-off loans.

Requirements

  • One to three years of similar or related experience.
  • A high school education or GED.
  • Excellent interpersonal and communication skills.
  • Ability to read, write, comprehend, and speak English clearly.

What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional member service, we encourage you to apply for this exciting opportunity.



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