Night Auditor
17 hours ago
We are seeking a detail-oriented and engaging individual to join our Front Desk team as a Night Auditor. This role is crucial in creating a memorable first impression for our guests, providing exceptional customer service, and ensuring a seamless experience during the key hours of 11pm to 7am.
Your Key Responsibilities:
- Deliver exceptional customer service by being attentive, knowledgeable, and proactive in addressing guest needs and concerns.
- Check guests in, ensuring accurate information is established, and special requests are noted and fulfilled.
- Help resolve problems and WOW guests through recovery when things aren't quite right.
- Promote and sell special hotel programs.
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
- Maintain house bank and generate, print, and distribute daily and weekly reports.
- Ensure Night Audit procedures are followed with great attention to detail and communicate all pertinent information to the manager on duty.
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
- Assist other departments as needed.
About Us
Pyramid Global Hospitality is a company that values its employees and is committed to creating exceptional guest experiences. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. We are dedicated to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. With over 230 properties worldwide, we offer a supportive and collaborative work environment that encourages growth and fosters success.
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