Membership Service Representative II

2 months ago

Marietta, Georgia, United States YMCA of Metro Atlanta Full time
Job Summary

We are seeking a highly skilled and customer-focused Membership Service Representative II to join our team at the YMCA of Metro Atlanta. As a key member of our membership operations team, you will be responsible for delivering exceptional service to our members, guests, and program participants.

Key Responsibilities
  • Member Service: Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
  • Branch Operations: Welcome members as they enter and leave the YMCA, greet, engage, and/or tour prospective members and program participants.
  • Membership Sales: Support membership operations through the sale of memberships and program offerings.
  • Knowledge Base: Actively develop, educate, and own the knowledge base to quickly respond to member, prospective member, and program member questions.
  • Relationship Building: Take steps to building committed and connected relationships with members, volunteers, and collaborative partners.
  • Issue Resolution: Directly handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
  • Certifications and Training: Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures.
  • Communication: Communicate in a positive manner with members, guests, program participants, and volunteers, providing appropriate assistance as needed.
Requirements
  • Computer Proficiency: Computer proficiency with MS Office Suite.
  • Problem-Solving Skills: Ability to handle multiple tasks, work independently, problem solve, and possess effective time management skills.
  • Point of Sale Training: Ability to attend, complete, and pass Point of Sale training.
  • Confidentiality: Maintain privacy requirements by not sharing personal information about members.
  • Human Relations Skills: High degree of human relation skills: ability to effectively communicate and manage information to peers, staff, and volunteers.
Preferred Requirements
  • Customer Service Experience: 1+ years of experience in work relating to customer service, either paid or volunteer.
  • SPIRIT Training: SPIRIT helpful.
  • YMCA or Non-Profit Experience: Previous YMCA or non-profit experience.

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