HR Operations Manager
2 months ago
POSITION TITLE: Human Resources Manager
REPORTS TO: Director of Human Resources
DEPARTMENT: A&G – Human Resources
POSITION SUMMARY: Under the general supervision of the Area Human Resources Manager, this role is pivotal in managing a range of HR functions, ensuring compliance, conducting HR audits, fostering labor relations, enhancing employee engagement, overseeing HRIS and file management, and ensuring adherence to policies and procedures. The role also encompasses performance management, training initiatives, benefits administration, onboarding and offboarding processes, recruitment, and talent management.
KEY RESPONSIBILITIES:
- Facilitate daily HR operations and support the Director in executing hotel strategies aligned with property requirements, including policy administration, mentoring, employee engagement, training, performance oversight, onboarding, benefits management, and talent retention.
- Address and resolve employee grievances effectively.
- Conduct comprehensive investigations related to employee concerns as necessary.
- Organize and promote recognition programs and employee engagement activities, including community service initiatives.
- Assist in assessing employee training needs and implement training programs accordingly.
- Oversee pre-employment, onboarding, and offboarding processes.
- Manage unemployment inquiries, maintain tracking, explain benefits, and assist with enrollment forms.
- Generate and analyze HR data reports as required.
- Input employee data and payroll information into the HRIS system, including new hires and terminations.
- Lead the recruitment process, conducting pre-screening and skill assessments to attract top talent.
- Audit payroll reports to ensure benefit eligibility.
- Track and manage Leave of Absence requests.
- Monitor Workers' Compensation claims and ensure procedural compliance.
- Support property safety initiatives to promote awareness and compliance.
- Collaborate with various departments to enhance communication and guest satisfaction.
- Adhere to hotel attendance policies.
- Train employees to ensure they possess the necessary skills for optimal performance while maintaining workplace safety.
- Complete additional projects and tasks as assigned by management.
QUALIFICATIONS:
- High School Diploma or equivalent required; Bachelor's Degree in Human Resources, Business Management, or a related field preferred.
- Must be legally authorized to work in the United States.
- Two to four years of relevant HR experience required, preferably in the hospitality sector.
- Proficient in Microsoft Office Suite and HRIS/HRMS; familiarity with SAP and ADP HRIS is a plus.
- Knowledge of the NYHTC Collective Bargaining Agreement is highly desirable.
- Ability to multitask and work efficiently in a fast-paced environment with strong attention to detail.
- Excellent verbal and written communication skills in English; bilingual in English/Spanish preferred.
- Ability to work independently and collaboratively to foster a team-oriented environment.
- Understanding of federal, state, and local employment laws, occupational safety, and labor relations.
- Capable of training employees in both individual and group settings.
- Strong analytical skills for evaluating metrics and conducting investigations.
- Ability to mentor and motivate staff to achieve performance goals.
- Maintain confidentiality regarding company and employee information.
- Flexibility to work varied schedules, including early mornings, late evenings, weekends, and holidays as needed.
- Organizational skills to manage multiple tasks and adapt to changing priorities.
MINIMUM REQUIREMENTS: To perform this role successfully, an individual must be able to execute each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION and EXPERIENCE: Previous experience is required. A High School Diploma or equivalent is mandatory. Depending on the role, a degree may be necessary.
LANGUAGE SKILLS: Ability to communicate effectively in writing and verbally with various stakeholders, including business departments, guests, and vendors.
MATH and LOGICAL SKILLS: Requires sufficient mathematical ability to handle real numbers, solve equations, and apply statistical inference.
PHYSICAL DEMANDS: Ability to move, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Requires various physical activities including standing, sitting, walking, and typing for extended periods.
Note: Management reserves the right to modify duties as necessary to meet business demands. This job description is subject to periodic changes based on operational needs.
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