Mental Health Operations Director

4 weeks ago

Stamford Connecticut, United States Discovery Mood & Anxiety Program Full time
Job Description

The Operations Manager plays a crucial role in the success of the Discovery Mood & Anxiety Program, working collaboratively with their direct supervisor to manage the program and facility. This position is responsible for managing the milieu staff and promoting a positive work culture within the program.

Key Responsibilities:
  • Admission and Intake Process: Assigns tasks related to the admission and intake process to the milieu staff, as appropriate.
  • Patient Discharge Process: Supports the patient discharge process and assigns duties to milieu staff, as necessary.
  • Treatment Team Meetings: Participates in weekly treatment team meetings and contributes insights from milieu staff.
  • Facility Maintenance: Takes notes during the treatment team meetings regarding patient care and facility needs, and publishes these for staff to review.
  • Community Meetings: Facilitates Community Meeting, weekly, and any other psychoeducational groups, as needed.
  • Group Oversight: Provides oversight of groups being led by milieu staff and assists as needed.
  • Schedule Management: Ensures adherence by the entire staff to the program schedule.
  • Patient Charts: Manages patient charts and completes audits in a timely manner.
  • Hiring Process: Responsible for the entire hiring process of milieu staff. Works collaboratively with the Executive Director and Human Resources to ensure the program is staffed efficiently and adequately.
  • Training and Development: Trains all new milieu staff within their scope and coordinates training with clinical team members, as appropriate.
  • Performance Reviews: Supports in facilitating 90-day, annual performance reviews, and growth plans for milieu staff.
  • Schedule Management: Manages milieu employees' schedules to ensure that all shifts are covered, and staff are not incurring overtime hours.
  • Timekeeping: Oversees timekeeping system to ensure that all timecards are submitted to payroll in a timely manner and reports any error or corrections to payroll as soon as possible.
  • Job Knowledge: Possesses a complete and working knowledge of milieu staff job description to be able to support and supervise milieu staff.
  • Shift Coverage: Responsible for covering milieu shifts, when needed.
  • Infection Control: Functions as the Infection Control Officer and ensure staff adherence to Infection Control Protocols.
  • Policies and Procedures: Must be proficient in all company, Joint Commission, and HIPAA policies and procedures.
  • Employee Training: Co-facilitates monthly employee trainings.
  • Inventory Management: Maintains inventory of household and office supplies and assures the facility is appropriately stocked.
  • Budget Management: Maintains awareness of the budget and ensures program is staying within the OpEx budgets.
  • Facility Maintenance: Responsible for the maintenance of the facility and provides weekly feedback to the home office regarding any environment of care issues.
  • Facility Vehicle: Responsible for the maintenance of the facility vehicle.
  • Emergency Drills: Performs/assigns emergency drills and assures the appropriate documentation is completed and submitted.
  • Community Outings: Coordinates and communicates weekly community outing for approved patients.
  • On-Call Rotation: Participates in a weekly on call rotation alternating with team members.

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