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Customer Support and Sales Specialist

2 months ago

Fort Worth, Texas, United States SunSource Full time

Company Overview:
Stuart Hose & Pipe, a proud member of the SunSource family, stands as the premier distributor of hoses and pipes in the Southwest, boasting an extensive inventory of over 70,000 products.

We cater to a diverse array of industries, including Oil & Gas, Petrochemical, Industrial, Food & Beverage, Construction, and Agriculture, among others. Our dedicated team of professionals is committed to excellence.

Position Summary:
The Inside Sales and Customer Service Representative will play a vital role in promoting and selling fluid conveyance products to various businesses and industrial clients through telephone and online channels.

This role involves managing customer accounts, handling daily operations, resolving issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:
- Promote and sell hydraulic and industrial hose products while managing customer accounts.
- Process orders received via phone and email.
- Input orders and product quotations into the company’s operating system.
- Highlight product features, provide pricing information, and prepare sales orders.
- Estimate delivery timelines based on production schedules and inventory levels.
- Maintain accurate records of business transactions in the company database.
- Collaborate with account managers to keep account activities current.
- Address and resolve customer inquiries regarding deliverables.

Qualifications:
- A minimum of 3 years of relevant experience or a Bachelor's degree is preferred but not mandatory.
- Ability to thrive in a fast-paced, high-volume environment while utilizing Microsoft Office tools such as Word and Excel.

Knowledge of hydraulic and industrial hoses, as well as components like pipes, valves, and fittings, is advantageous but not essential.

Work Environment:
This position is based in an office and warehouse setting, with occasional outdoor exposure. The role requires frequent standing, and the employee may need to lift or move items weighing up to 50 pounds.

We are an Equal Employment Opportunity Employer M/F/V/D. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

If you require assistance due to a disability during the application process, please reach out to request reasonable accommodations.