Retail Operations Manager

3 weeks ago


Houston, Texas, United States The UPS Store #4340 Full time
Job Summary

The Assistant Center Manager is responsible for the day-to-day operations of our retail location. This includes opening and closing the center, managing productivity, and ensuring the center's team delivers exceptional customer service to all customers. The Assistant Manager is accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

Key Responsibilities
  • Perform personnel management, including recruiting, training, scheduling, and coaching associates
  • Schedule work assignments and facilitate weekly or monthly staff meetings
  • Monitor, evaluate, and maximize customer service delivery and customer satisfaction
  • Develop and implement the store marketing program
  • Manage Center financials and prepare/provide reporting
  • Manage inventory
  • Review daily employee timesheets and submit for payroll processing
  • Oversee Center maintenance, including cleanliness, safety, and organization
Requirements
  • Advanced education degree, coursework, or tech school desired
  • Previous store management experience required, including personnel and financial management experience
  • P&L experience preferred
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Bona fide management/leadership skills


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