Retail Operations Manager
1 month ago
SpinXpress is a fast-growing, state-of-the-art laundry concept seeking a Retail Manager to join our team. We're on a mission to revolutionize the laundry industry by providing an ultra-convenient experience in a modern, friendly, and safe environment.
As a Retail Manager, you'll lead your team to deliver exceptional customer service, ensuring our customers leave happier than when they arrived. We're looking for a candidate with a friendly, driven, and professional attitude who can use their prior experience to lead a team, oversee daily operations, and drive growth.
What we offer:
- Competitive base pay and bonus program
- Discounted laundry services
- Flexible work schedules
- Casual work environment
You'll be an integral part of our organization, helping drive our growth and contributing to a unique experience working with a startup in the consumer services industry. You'll be a forerunner in helping us build a service that's making its way into mass adoption. Get ready to scale your career.
Compensation:$35,000 - $40,000 (base + bonuses)
Responsibilities:- Create a workplace culture that aligns with SpinXpress goals and values
- Recruit, interview, and hire employees
- Manage and improve operational practices
- Track and forecast operational trends and analysis
- Provide daily operations oversight for outside teams
- Formalize policies and procedures in accordance with HR regulations
- Coach, mentor, and develop staff
- Empower employees to take responsibility and expect accountability
- Lead employees to meet productivity, quality, and goal accomplishment expectations
- Maintain employee work schedules and manage overtime hours
- Maintain daily transparent communication with Senior Management
- Manage the overall operational budget of stores and achieve GOP goals
- Develop and implement processes to maintain operational excellence
- Managerial experience preferred
- Strong history of retail or food industry experience required
- History of achieving and consistently exceeding professional goals
- Flexible schedule and willingness to work weekends and evenings
- Customer empathy and problem-solving skills
About Us
At SpinXpress, our mission is to deliver a fun environment and experience while at work. We focus on providing an Excellent Customer Service Experience within our facilities and in our communities – Clean, Bright, and Safe – That's The SpinXpress Way
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