Retail Operations Manager

1 month ago


Houston, Texas, United States SpinXpress Full time
Job Description

SpinXpress is a fast-growing, state-of-the-art laundry concept seeking a Retail Manager to join our team. We're on a mission to revolutionize the laundry industry by providing an ultra-convenient experience in a modern, friendly, and safe environment.

As a Retail Manager, you'll lead your team to deliver exceptional customer service, ensuring our customers leave happier than when they arrived. We're looking for a candidate with a friendly, driven, and professional attitude who can use their prior experience to lead a team, oversee daily operations, and drive growth.

What we offer:

  • Competitive base pay and bonus program
  • Discounted laundry services
  • Flexible work schedules
  • Casual work environment

You'll be an integral part of our organization, helping drive our growth and contributing to a unique experience working with a startup in the consumer services industry. You'll be a forerunner in helping us build a service that's making its way into mass adoption. Get ready to scale your career.

Compensation:

$35,000 - $40,000 (base + bonuses)

Responsibilities:
  • Create a workplace culture that aligns with SpinXpress goals and values
  • Recruit, interview, and hire employees
  • Manage and improve operational practices
  • Track and forecast operational trends and analysis
  • Provide daily operations oversight for outside teams
  • Formalize policies and procedures in accordance with HR regulations
  • Coach, mentor, and develop staff
  • Empower employees to take responsibility and expect accountability
  • Lead employees to meet productivity, quality, and goal accomplishment expectations
  • Maintain employee work schedules and manage overtime hours
  • Maintain daily transparent communication with Senior Management
  • Manage the overall operational budget of stores and achieve GOP goals
  • Develop and implement processes to maintain operational excellence
Qualifications:
  • Managerial experience preferred
  • Strong history of retail or food industry experience required
  • History of achieving and consistently exceeding professional goals
  • Flexible schedule and willingness to work weekends and evenings
  • Customer empathy and problem-solving skills
About Company

About Us

At SpinXpress, our mission is to deliver a fun environment and experience while at work. We focus on providing an Excellent Customer Service Experience within our facilities and in our communities – Clean, Bright, and Safe – That's The SpinXpress Way



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