Assistant Manager Lead

2 weeks ago

Houston, Texas, United States Hibbett Retail, Inc. Full time

Job Title: Assistant Manager

Department: Operations

FLSA Status: Non-Exempt

Reports To: Store Manager

SUMMARY

The Assistant Manager plays a key role in supporting the Store Manager in overseeing store operations and administrative duties. This includes determining the methods and approaches necessary to achieve store goals. The ideal candidate is knowledgeable in each product area or department within the store and upholds company policies and procedures outlined in the visual manual. Providing exceptional customer service and promoting merchandise are essential aspects of this role. In the Store Manager's absence, the Assistant Manager assumes supervisory control and is trained in Store Manager responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Collaborate with the Store Manager to manage store assets effectively.
  • Contributes to establishing action plans to achieve departmental and overall store goals, including selling, restocking, merchandising, ordering, and scheduling.
  • Assumes responsibility for the entire store in the absence of the Store Manager.
  • Develops and implements strategies to drive sales and customer engagement.
  • Provides guidance and training to employees and customers in all departments as needed.
  • Monitors inventory, sales statistics, and expenses to ensure profitability.
  • Directs staff to ensure each department's responsibilities and standards are met.
  • Keeps the Store Manager informed about inventory movement and customer trends.
  • Ensures high-quality customer service is maintained.
  • Performs general administrative duties and is trained in Store Manager responsibilities.
  • Delivers exceptional customer service, including assistance with store entry and multiple customers during peak periods.
  • Promotes and sells services and merchandise provided by Hibbett Retail, Inc.
  • Adheres to all company policies, procedures, and standards outlined in the operations policy manual, personnel policy manual, visual manual, customer service manual, and company memos.
  • Protects company assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and reporting potential fraud risks to management and/or relevant authorities.
SUPERVISORY RESPONSIBILITIES

Supervises employees in the absence of the Store Manager and carries out supervisory responsibilities in accordance with company policies and applicable laws. Responsibilities include interviewing, training employees, planning, assigning, and directing work, and resolving problems.

QUALIFICATIONS
  • Experience working in a retail environment, preferably in footwear and athletic apparel.
  • 1-3 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Ability to manage a team and meet overall goals and profits.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
  • Team-player passionate about outstanding customer service and selling merchandise.

Hibbett Retail, Inc. is an equal opportunity employer.

Candidates will have the option to withdraw their application prior to completion.

By clicking Apply, I acknowledge that I have read and understood Hibbett Retail, Inc.'s Privacy Policy.

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