Retail Operations Analyst

2 weeks ago


Houston, Texas, United States Constellation Full time
Accelerate the Transition to a Carbon-Free Future

Constellation is a leader in clean energy production, and we're seeking a skilled Analyst to join our Retail Operations team. As a key member of our team, you'll play a critical role in accelerating the transition to a carbon-free future.

Key Responsibilities
  • Monitor and execute day-to-day workflow activities to ensure seamless customer support and knowledge transfer.
  • Manage medium to complex exception handling activities while meeting service level agreements with internal and external customers.
  • Collaborate with team members, project groups, Information Technology, and cross-functional teams to support changing business needs.
  • Develop and implement process improvements to automate and improve workflows.
  • Ensure compliance with Sarbanes-Oxley (SOX) Key Controls and other company policies.
Requirements
  • Bachelor's degree with 2+ years of work experience or 5+ years of combination of education and relevant work experience.
  • Strong computer background and experience with Microsoft Office Applications (Word, Excel, and PowerPoint).
  • Excellent analytical and problem-solving skills, with the ability to communicate effectively and professionally.
  • Customer service orientation, serving internal and external clients.
  • Ability to adapt to changing markets, systems, and processes.
Preferred Qualifications
  • Bachelor's degree in Business Administration, Management, Accounting, Finance, Management Information Technology, or Supply Chain Management.
  • Prior experience in the retail energy industry and/or regulated energy industry.
  • Prior experience in the retail energy industry using CRM and/or Order-to-Cash workflow systems.

Constellation is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace where our employees can grow, thrive, and contribute to our mission of accelerating the transition to a carbon-free future.



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