Member Experience Specialist

7 days ago


Newport, Kentucky, United States Sam's Club Full time
Job Summary

Sam's Club is seeking a Member Experience Specialist to join our team in Cincinnati, OH. As a key member of our sales team, you will play a critical role in delivering exceptional customer experiences and driving business results.

Responsibilities
  • Provide top-notch customer service, addressing member inquiries, and resolving issues promptly.
  • Process member purchases, handle returns and exchanges, and ensure accurate product information.
  • Collaborate with colleagues to achieve sales goals, promote products, and enhance the shopping experience.

What You'll Do...

  • Maintain a safe and secure store environment by conducting safety sweeps, reporting hazards, and adhering to company policies.
  • Process member purchases, handle returns and exchanges, and provide accurate product information.
  • Assist with inventory management, restock shelves, and maintain a well-organized stockroom.

Benefits and Compensation

The estimated hourly wage range for this position is $16.00 to $23.00, with additional compensation in the form of premiums ranging from $0.35 to $3.00 per hour. As a valued employee, you will also receive competitive benefits, including medical, vision, and dental coverage, 401(k), stock purchase, and company-paid life insurance.

Requirements

  • A high school diploma or equivalent is required; prior customer service experience is preferred.
  • You must be able to stand for long periods, work in a fast-paced environment, and lift up to 25 pounds.
  • Prioritization and multitasking skills are essential for success in this role.

Career Advancement

As a Member Experience Specialist, you will have opportunities for growth and development, flexible scheduling, and a supportive team environment. We offer competitive pay, comprehensive benefits, and a rewarding career path for those who strive for excellence.



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