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Customer Service Representative

2 months ago

North Liberty, Iowa, United States Hills Bank Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Hills Bank. As a Bank Teller, you will be responsible for providing exceptional customer service and handling various financial transactions.

Key Responsibilities
  • Customer Service: Provide a high level of customer service to ensure customers consistently receive service of the highest standard.
  • Transaction Processing: Receive and process checking and savings account transactions, mortgage and consumer loan payments, credit card transactions, etc.
  • Cash Handling: Maintain adequate working funds as required by Bank policy. Verify and balance assigned cash drawer daily with minimal cash variances.
  • Relationship Management: Support the overall sales effort. Direct sales goals may be established by management for such items as referrals for other bank products.
  • Other: Participate as part of various retail product campaigns the bank initiates. Assist the office with special events and promotions.
Requirements
  • Education: Prefer a high school degree or equivalent.
  • Experience: 1-2 years' experience in a related position. Preferably in retail with cash handling responsibilities.
  • Skills: Must have the dexterity to count money. Must be able to lift 25 pounds.
  • Training: Must successfully complete all training and evaluation requirements in the Retail Teller Career Path necessary for transition from Teller 1 to Teller 2 to Teller 3.
What We Offer
  • Competitive Pay: Starting wage for this position is $17.00/hr.
  • Benefits: Comprehensive and competitive benefits package.
  • Opportunities for Advancement: Participate in at least 3 bank-sponsored or community events annually.