Retail Operations Supervisor

2 weeks ago


Jacksonville, Florida, United States West Marine Full time

Position Overview

As a pivotal member of our team, you will play a crucial role in delivering an outstanding store experience while serving as a mentor for both Customers and Associates. Your enthusiasm for aligning with business objectives and achieving store targets will be essential. You have a track record of success in driving results independently and collaboratively, fostering a culture of teamwork.

Key Responsibilities

Your guidance will ensure that Customers leave with the appropriate products to meet their needs, whether they are embarking on a boating project or preparing for a day on the water. Each interaction with a Customer is an opportunity to surpass their expectations and cultivate their loyalty.

Qualifications

  • A passion for coaching, mentoring, and developing your team to excel in store operations.
  • Proven ability to lead by example, warmly greeting Customers and engaging them to fulfill their boating requirements.
  • A dynamic leader who enjoys prioritizing tasks and planning effectively to achieve results and meet business objectives.
  • A strong interest in delivering exceptional Customer service while sharing your knowledge and enthusiasm for our products.
  • Capability to train Associates in managing a diverse range of transactions, ensuring seamless purchasing experiences for Customers.
  • Willingness to work a flexible schedule based on business demands, including evenings, weekends, and holidays.

Our Commitment

We are dedicated to caring for our Customers, supporting one another, and valuing our local communities. These core principles have been integral to our mission since our inception and continue to guide us today. We are passionate about serving boaters in their communities.

Benefits

  • Comprehensive healthcare coverage for full-time Associates.
  • Generous merchandise discounts.
  • Paid time off.
  • Opportunities for growth and development.

Our aspiration is to be the leading boating supply company in the nation, achieved through our commitment to our values: exceptional Customer service, trustworthiness, transparency, support, and collaboration. Join us in our mission.

Requirements

  • Preferred experience in retail supervision.
  • Excellent communication and Customer service skills.
  • Comfortable taking on additional management responsibilities in the absence of the Manager.
  • Ability to remain mobile on the sales floor for extended periods.
  • Active participation and collaboration with fellow Associates to achieve business goals.
  • A passion for boating or life on and around the water.
  • Ability to lift and move items weighing up to 40 pounds to shoulder height, unassisted.


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