Retail Operations Supervisor

2 weeks ago


Jacksonville, Florida, United States Follett Full time

Job Title

Retail Operations Supervisor

Location

Jacksonville

Overview

Job Description

Position Overview

As a Retail Operations Supervisor, you will assist a Market Leader or Campus Store Manager in managing store functions. Your primary responsibility will be to enhance performance through sales improvement while ensuring the highest standards of brand representation and operational efficiency within the store by guiding your team to provide an exceptional customer service experience.

You will foster a culture of mentorship and ongoing development for your team members while remaining attentive to financial metrics and overall store performance, supporting a Market Leader or Campus Store Manager in comprehensive store management.

Consistently embody Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Exhibit proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. Availability must align with business requirements.

Responsibilities

Oversees the work activities of sales team members, including: Creating schedules for team members' shiftsTraining new hires and seasonal staffEnsuring compliance with company policies, procedures, and standardsMaintaining merchandising and promotional standards, including display creation Conducting onboarding processes for new employees.Welcoming customers, answering inquiries, providing information, directing calls, and resolving escalated issues. Collaborates to establish and uphold a customer service culture focused on solutions-based selling and an outstanding customer experience.Receiving, verifying, and unloading merchandise as needed.Operating cash registers and store systems to process payments, place orders, and make adjustments while adhering to safe cash handling practices, including balancing cash drawers and preparing bank deposits.Restocking shelves and conducting inventory as per store schedule.Performing general store cleaning and organization (vacuuming, sweeping, mopping, and dusting) and tidying (shelves, displays, and checkout areas).Implementing merchandising and promotional standards, including display creation.Filling in for other staff during breaks, lunches, vacations, or peak seasons, including register operations, shipping/receiving, textbooks, and various departments throughout the store.Acting as a keyholder with responsibilities for opening and closing the store.Calculating deposits, counting cash drawers, reconciling the safe, managing accounts receivable, and handling bad check recovery processes. Balancing cash, credit cards, and checks to register tapes. Verifying invoices against purchase orders and credit memos for accuracy. Compiling data for end-of-month reporting. Investigating discrepancies in cash drawer balances. Producing the Daily Sales Report, month-end, and payroll reports.Engaging in shrink prevention practices and activities, such as visible customer service.Performing additional duties as assigned.

To learn more about Follett's benefits,

Requirements

An Associate's Degree or equivalent is preferred.0-5 years of retail or bookstore experience preferred. Prior supervisory experience preferred.General Computer Skills

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