Customer Support Operations Lead

1 week ago


Reston, Virginia, United States TransUnion Full time

We are looking for a Customer Support Operations Lead to join our team at TransUnion. This is a challenging and rewarding role that will give you the opportunity to lead complex projects and develop your leadership skills.

About the Team

As a member of our Customer Support Operations team, you will work closely with the Sales team to learn the customer's needs and demonstrate the TransUnion services. You will also be responsible for leading the implementation of contracted solutions and identifying revenue-generating opportunities to improve the customer's solutions.

  • Develop and manage project trackers to ensure successful delivery of solutions.
  • Work with internal teams and coordinate with customers to deliver solutions, participate in testing, and train users.
  • Identify and deliver revenue-generating opportunities to improve the customer's solutions.

This is a hybrid position that involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.



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