Guitar Repair Specialist
4 weeks ago
Why Guitar Center? Here are some of the benefits we offer:
For our team members who are musicians, we provide a unique opportunity for gig leave—take time off to share your music with the world and return to your position after your tour. Guitar Center offers comprehensive benefits and perks, including Medical, Dental, Vision, 401K with company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.
POSITION OVERVIEW:
Guitar Center embodies the realm of creativity and music by encouraging staff to discover their unique sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling both musicians and non-musicians to experience the joy of creating music. We believe in fostering inclusive environments that prioritize our customers while fulfilling our mission.
As our Guitar Repair Technician, you will perform maintenance and repair services on customer-owned instruments and assist in the upkeep of specific store inventory, continually enhancing the business through exceptional customer experiences and quality workmanship.
A few key characteristics that contribute to the success of our Repair Technicians include:
- Customer Focus : Understands customer service principles and is capable of delivering an outstanding customer experience. Able to connect with customers in a meaningful manner. Approachable, genuine, knowledgeable, encouraging, passionate, and dedicated to assisting customers. Capable of addressing customer service issues effectively.
- Initiative : Able to identify opportunities and challenges, following through on work activities to capitalize on or resolve them. Quick learner who takes proactive steps without needing direction. Committed to developing knowledge and skills in product, store operations, sales, and leadership.
- Sales Acumen : Able to navigate the GC certification program to gain foundational knowledge of products and sales techniques.
- Training Skills : Capable of effectively training others and communicating information and techniques for retention.
As our Guitar Repair Technician, your responsibilities will include:
- Engaging with customers to ensure a positive experience
- Providing high-quality service for customer-owned instruments
- Maintaining store-owned equipment as required
- Completing warranty repair tasks
- Performing additional duties as assigned
Requirements:
- Proficient understanding of guitar repair techniques
Preferences:
- Basic product knowledge of Guitar Center offerings
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.
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