Team Leader in Retail Sales

2 weeks ago


Los Angeles, California, United States Crocs Full time

Position Overview:
As a Sales Team Supervisor, you will be instrumental in delivering exceptional experiences and top-notch service to our customers daily.

Key Responsibilities:
In this role, you will oversee all opening and closing operations, train team members on product offerings and promotions, and drive daily sales objectives to meet company targets.

This position provides the chance to advance alongside some of the industry's best colleagues and partners.

What You Will Achieve:
- Provide outstanding service to our customers using our C.H.A.R.M.S service model.
- Actively contribute to fostering a positive team atmosphere that encourages the exchange of ideas, suggestions, and concerns.
- Organize, assign, prioritize, and meet store deadlines, ensuring follow-up on daily tasks within the store.
- Learn and assist in various store departments, including customer service, product knowledge and placement, visual merchandising, and stockroom management.

Support Responsibilities:
- Assist team members in executing daily retail operations, including POS system management, stock replenishment, pricing and markdown processes, promoting loyalty programs, and maintaining cleanliness and recovery standards.
- Lead by example and collaborate with Store Management to enhance personal key performance indicators through sales-driven strategies.

Requirements:
- Must be at least 18 years old.
- 2 to 3 years of retail experience, preferably in leadership roles.
- Demonstrated leadership skills, with a passion for empowering and driving team success.
- Strong communication abilities (both written and verbal) with store teams, operations managers, district managers, and corporate partners.
- A valid driver's license and a clean driving record may be required.
- A desire to thrive in a fast-paced, high-growth retail environment.
- Flexibility in work schedule, including availability for evenings, weekends, holidays, and extended hours, with regular attendance being essential.

Physical Demands:
- Ability to move merchandise with appropriate equipment to and from the backroom and sales floor daily.
- Ability to place and arrange items on all shelves and racks daily.
- Ability to climb and descend ladders while carrying merchandise daily.
- Ability to lift 30 pounds or more with assistance daily.
- Ability to remain on your feet for at least 8 hours per shift and to continuously move around all areas of the store.

Additional Information:
- Ability to read instructions, reports, and information on computer/register screens and to input information into the computer daily.
- The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis.

Salary or Pay Range:
Pay is dependent on experience and geographic area. This position is eligible to participate in a company incentive program.

Job Category:
Retail.


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