Hotel Night Auditor Position
2 days ago
Are you a detail-oriented individual with excellent communication skills? We are seeking a skilled Hotel Night Auditor to join our team at Hyatt Centric SouthPark Charlotte. As a Night Auditor, you will be responsible for reconciling all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process.
The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required, but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, this could be the perfect opportunity.
Responsibilities:
- Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required
- Provide exceptional service to all hotel guests during their stay
- Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
- Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
- Process additional administrative, bookkeeping, and accounting procedures as required
Qualifications:
- Proficiency with computers is required; experience with reservation and accounting software is desired
- High school diploma or equivalent required; some college preferred
- Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required
- Great communications and excellent customer service skills are required
- Overnight shift; requires flexible hours
We estimate the salary for this position to be around $45,000 - $55,000 per year, depending on experience and qualifications.
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