Customer Service Representative
3 days ago
Sleep Inn Northlake in Charlotte, NC is seeking a detail-oriented and customer-focused Front Desk Agent to join our team as a Night Auditor. This role involves managing the front desk operations during non-peak hours, ensuring seamless guest experiences, and maintaining accurate records.
About Us
Sleep Inn Northlake - Charlotte, NC offers a welcoming atmosphere, beautiful decor, and exceptional service. We are dedicated to providing our guests with a comfortable stay and memorable experience.
Key Responsibilities
- Manage front desk operations during night shifts, including check-ins, check-outs, and guest inquiries
- Maintain accurate records of hotel transactions, room assignments, and guest interactions
- Ensure efficient communication with colleagues and management team
Requirements
- High school diploma or equivalent required
- Previous experience in hotel front desk or customer service preferred
- Strong communication and problem-solving skills
- Ability to work flexible schedules, including nights, weekends, and holidays
What We Offer
- Competitive salary range: $30,000 - $40,000 per year, based on experience
- Opportunities for career growth and professional development
- Collaborative and supportive work environment
How to Apply
If you are a motivated and customer-focused individual looking for a challenging role in hospitality, please submit your resume in person between 7am - 3pm at our location.
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