Member Services Representative Full Time Evenings

4 weeks ago


Saint Louis, United States Planet Fitness - Midwest Management Group Full time
Job DescriptionJob Summary

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness - Midwest Management Group. As a Member Services Representative, you will be responsible for creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities

  • Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
  • Handle all front desk related activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
  • Facilitate needed updates to member accounts and respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club.
Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Must be CPR Certified
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occassionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.


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