Member Services Representative Full Time Evenings
4 weeks ago
We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness - Midwest Management Group. As a Member Services Representative, you will be responsible for creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.
Key Responsibilities
- Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
- Handle all front desk related activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
- Facilitate needed updates to member accounts and respond to member questions and concerns in a timely and professional manner.
- Assist in maintaining the neatness and cleanliness of the club.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Must be CPR Certified
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
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