Field Service Technician Lead

6 days ago


Everett, Massachusetts, United States Orion Talent Full time

Orion Talent is seeking a talented Field Service Technician Lead to oversee our field-based service operations. As a key leader in our team, you will be responsible for ensuring that our customers receive the highest level of service, while also driving business growth and profitability.

Compensation: This leadership role offers a competitive compensation package, including an estimated annual salary ranging from $96,000 to $105,600, based on experience and qualifications. Additional benefits include a company vehicle, 401K matching, and paid time off.

Key Responsibilities:

  • Oversee field-based service operations, ensuring that customers receive the highest level of service and support.
  • Lead a team of technicians, providing guidance, coaching, and development opportunities to ensure success.
  • Develop and implement strategies to drive business growth, improve customer satisfaction, and increase revenue.
  • Foster strong relationships with customers, sales representatives, and internal teams to ensure seamless collaboration and communication.

Requirements:

  • Proven leadership and technical expertise in electronic systems, with a strong understanding of troubleshooting and repair techniques.
  • Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
  • Ability to interpret complex technical information and communicate it clearly to customers and internal stakeholders.
  • Ambitious and driven individual with a passion for delivering exceptional customer service and driving business growth.


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