Public Safety Telecommunications Specialist
6 days ago
About UT Southwestern
UT Southwestern Medical Center is a world-renowned medical and research center committed to excellence, innovation, teamwork, and compassion. With over 75 years of experience in Dallas-Fort Worth, Texas, we strive to provide the best possible care, resources, and benefits for our valued patients and employees.
Job Summary
We are seeking a skilled Police Dispatcher to join our team. In this critical role, you will serve as a vital connection between law enforcement personnel and the UTSW community, contributing significantly to public safety and coordinating emergency response efforts.
Key Responsibilities
- Answer emergency and non-emergency calls for service, receiving and recording information, and requesting police/security services in a computerized database.
- Dispatch field personnel according to need and priority of the request for service.
- Transmit and receive radio calls from field units via two-way radio, speaking concisely and distinctly.
- Coordinate and maintain effective communications between field units and neighboring law enforcement agencies.
- Use a computer-aided dispatch system to enter, research, and retrieve information.
- Monitor closed-circuit television, security, fire, and radiological related alarm systems.
- React calmly, quickly, and decisively in emergency situations to obtain, summarize, and relay information both orally and in written form.
- Follow oral and written instructions, handle multiple tasks, and work under stressful conditions.
- Activate emergency procedures for evacuations or similar emergencies.
- Operate specialized communication networking computer terminals to access confidential and restricted law enforcement information.
- Compile information from different sources to develop a daily briefing or log to assist in daily operations.
- Monitor multiple radiation sources and operate complex access control systems.
- Act as a defacto emergency management coordinator during after-hours critical incidents.
Requirements
- High school graduate or equivalent, one year experience in customer service or related field, and a Basic Texas Commission on Law Enforcement (TCOLE) Telecommunications Operator license or qualified to acquire a basic license required.
- Applicants must also successfully complete a Public-Safety Telecommunication (PST) Test.
- Preferred qualifications include an Associate's degree or thirty credit hours in Criminal Justice or related field and completion of FEMA ICS 100, 200, 300, 400, and 700 series courses and one year experience in a public safety or emergency communications field.
Benefits
UT Southwestern offers a competitive salary, shift differential pay, weekend, and holiday pay, as well as opportunities for professional advancement within the department.
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