Front Desk Representative

6 days ago


Normal Illinois, United States Courtyard Bloomington Full time
Job Summary:

As a Front Desk Representative at Courtyard Bloomington, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued customers. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:
  • Register guests and process check-ins and check-outs in a friendly and efficient manner.
  • Provide accurate and timely information to guests regarding hotel services, facilities, and local attractions.
  • Handle guest requests and resolve any issues that may arise during their stay.
  • Operate the front desk computer system and maintain accurate records.
  • Ensure the lobby and front desk area are clean and well-maintained.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a hotel or hospitality setting preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and provide exceptional customer service.
  • Basic math skills and ability to handle cash and credit transactions.
Benefits:

Courtyard Bloomington offers a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.

Company Overview:

Courtyard Bloomington is a part of Aimbridge Hospitality, a global leader in third-party hotel management. Our company is committed to providing exceptional service and driving results in a culture where everyone is inspired to be the best.



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