Front Desk Agent 16hr

2 months ago

Villa Park, United States Aimbridge Hospitality Full time

Job Summary Full-time, $16/hr, AM-Mid-PM Shifts, Flexible and Weekend Availability Required. Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: High School diploma or equivalent required; College course work in related field helpful. Experience in a hotel or a related field preferred. Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations An operational knowledge of Microsoft Office suite Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc) Ability to participate in the creation of an enjoyable work environment RESPONSIBILITIES: Approach all encounters with guests and associates in a friendly service oriented manner. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel. Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times. Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met. Handle requests for information mail and messages in an efficient and courteous manner. Answer guest inquires about hotel service facilities and hours of operation. Answer inquiries from guests regarding restaurants transportation entertainment etc. Establish and maintain good communications and team work with fellow associates and other departments within the hotel. Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology. Have knowledge of and assist in emergency procedures as required. Handle check-ins and check-outs in a friendly efficient and courteous manner. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms. Use proper two-way radio etiquette at all times when communicating with other associates. As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel. Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds Company Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality. Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan

  • Front Desk Agent 16hr

    4 weeks ago

    Villa Park, United States Aimbridge Hospitality Full time

    Full-time, $16/hr, AM-Mid-PM Shifts, Flexible and Weekend Availability Required. Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon comp Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

  • Front Desk Associate

    2 days ago

    Villa Park, Illinois, United States Hilton Garden Inn Oakbrook Terrace Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton Garden Inn Oakbrook Terrace. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key Responsibilities:Guest Registration: Register guests in a friendly and...

  • Front Desk Agent

    1 month ago

    Litchfield Park, United States Pyramid Global Hospitality Full time

    We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time a Agent, Front Desk, Guest Service, Hotel

  • Front Desk Agent

    3 months ago

    Estes Park, United States Grand Heritage Hotel Group Full time

    Job DescriptionJob Description$18/hr Front Desk Agents - Estes ParkThe Stanley Hotel located in beautiful Estes Park, CO is looking for a Front Desk Agent. As a Front Desk Agent, you’ll be responsible for providing the highest level of service possible in an efficient, courteous and professional manner.Known for its old world charm, The Stanley Hotel...

  • Front Desk Agent

    3 months ago

    Cedar Park, United States La Quinta Inn - Cedar Park Full time

    Job DescriptionJob DescriptionSincere Hospitality is actively hiring for a Front Desk AgentWho we areSincere Hospitality is a brand new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the...

  • Front Desk Agent

    2 weeks ago

    Cedar Park, United States La Quinta Inn Full time

    Sincere Hospitality is actively hiring for a Front Desk Agent Who we are Sincere Hospitality is a brand new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve. Who you...

  • Front Desk Agent

    4 weeks ago

    Overland Park, United States Marriott Kansas City Overland Park Full time

    Property Description: Marriott Kansas City Overland Park presents an exciting opportunity for job applicants looking to join a renowned hospitality brand. Located in the heart of Overland Park, Kansas, our hotel offers a dynamic and fast-paced work environment, where you can showcase your hospitality skills and contribute to creating exceptional guest...

  • Front Desk Agent

    3 weeks ago

    Park City, United States Vail Resorts Full time

    Job DescriptionJob Description Create Your Experience of a Lifetime!Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+...

  • PT- Overnight Front Desk Agent

    3 months ago

    Park City, United States The Chateaux Full time

    ** PT- Overnight Front Desk Agent** **Job Category****:** Rooms Division **Requisition Number****:** OVERN002780 Showing 1 location **Job Details** **Description** **For those who seek the best, there's only Stein.** Stein Eriksen Lodge: an authentic European lodge nestled mid-mountain at the acclaimed Deer Valley Resort in Park City, Utah. Named after...

  • Front Desk Representative

    5 days ago

    Forest Park, Georgia, United States Midas Hospitality Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Residence Inn hotel in Clayton, MO. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling room assignments, and ensuring a seamless experience for all hotel visitors.Key Responsibilities:Guest Services:...

  • Winter Season Front Desk/PBX Agent

    3 months ago

    Park City, United States Steinlodge Full time

    ** Winter Season Front Desk/PBX Agent** **Job Category****:** Rooms Division **Requisition Number****:** WINTE002636 Showing 1 location **Job Details** **Description** 7 full-time, seasonal, temporary Front Desk/PBX Agents. Dates of need are 11/10/21 to 04/03/2022. Greets, registers, and assigns rooms to guests. Issues room key and escort instructions to...

  • Front Desk Agent- Year Round

    2 days ago

    Winter Park, United States Winter Park CO Full time

    Year Round Who We Are: At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone. Perks & Benefits: Free season pass to...

  • Front Desk Clerk

    3 weeks ago

    Orange Park, United States Comfort Suites West Jacksonville Full time

    Job description We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work...

  • Front Desk Agent, Fall River Resort

    3 months ago

    Estes Park, United States Grand Heritage Hotel Group Full time

    Job DescriptionJob Description$18/hr Front Desk Agents - Estes ParkFall River Village is a luxury mountain resort destination with a mix of 86 vacation cabins, condos, and townhomes located in Estes Park Colorado. Our event center, SkyView at Fall River Village will provides the ability for our guests to host an event of up to 115 people in a sophisticated...

  • Front Desk Representative

    1 week ago

    Park City, Utah, United States Vail Resorts Full time

    Job Summary:As a Front Desk Agent with Vail Resorts, you will be the face of our hotel, providing exceptional customer service and ensuring a memorable experience for our guests. This role is ideal for individuals new to hospitality, offering a great starting point with opportunities for career advancement.Key Responsibilities:Provide warm and welcoming...

  • Golf Course and Resort Front Desk Agent

    2 months ago

    Park Rapids, United States Precision Lawn and Landscape Full time

    Job DescriptionJob DescriptionAbout Us: Timberlane Resort and Bears Den Golf Course offer a unique blend of rustic charm and modern amenities, nestled in the picturesque countryside. Our resort and golf course are known for their exceptional guest service, beautiful landscapes, and a variety of recreational activities. We are seeking enthusiastic and...

  • Golf Course and Resort Front Desk Agent

    3 months ago

    Park Rapids, United States Precision Lawn and Landscape Full time

    Job DescriptionJob DescriptionAbout Us: Timberlane Resort and Bears Den Golf Course offer a unique blend of rustic charm and modern amenities, nestled in the picturesque countryside. Our resort and golf course are known for their exceptional guest service, beautiful landscapes, and a variety of recreational activities. We are seeking enthusiastic and...

  • Front Desk Agent

    3 months ago

    Park City, United States Lodging Dynamics Full time

    Job DescriptionJob DescriptionLocation: Life as a Front Desk Agent:Books guest reservations and/or coordinates with reservation centerRegisters guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivalsGreets, registers, and assigns rooms to...

  • Vintage Front Desk Lead Agent

    3 months ago

    Winter Park, United States Winter Park Resort Full time

    ** Vintage Front Desk Lead Agent - Year Round** **Job Category****:** LODGING **Requisition Number****:** VINTA08318 Showing 1 location **Job Details** **Description** **WINTER PARK RESORT OVERVIEW:** **Who We Are:** At just 67 miles away, Winter Park is the closest major mountain destination to Denver. Dont be fooled by our convenient location, though youll...

  • Front Desk Agent

    2 weeks ago

    Hot Springs National Park, United States Hotel Hot Springs Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and...