Customer Service Representative

2 weeks ago


Brentwood, California, United States Countryside Properties PLC Full time

About the Role

Countryside Properties PLC is seeking a highly skilled and experienced Customer Service Coordinator to join our Partnerships South London Division region based in our offices in Brentwood. As a Customer Service Coordinator, you will be the first point of contact to deal with customer queries in a professional and timely manner.

Key Responsibilities

  • Manage the defects systems to ensure issues are correctly recorded and maintained.
  • Arrange Technician and Contractor visits to our homeowner's properties to rectify defects.
  • Ensure an effective and efficient use of time and resources while meeting customer needs.

Requirements

  • IT literate with excellent written and verbal communication skills.
  • Pro-active approach with the ability to work independently and as part of a team.
  • Understanding of construction methods and terminology.
  • Commercial awareness with a solution-focused approach.
  • Resilient personality with the ability to maintain a professional image.
  • Ability to organize and prioritize effectively.
  • Empathetic with a customer-centric approach.

About Countryside Properties PLC

Countryside Properties PLC is a multi-award-winning housebuilder operating nationally across 16 regions and 3 timber frame factories. We are committed to creating places people love, with a focus on high-quality design and build, sound governance, and good management practices.

Our Benefits

  • Bonus scheme.
  • Full flexible benefits offering.
  • Private healthcare.
  • Development opportunities.
  • Funded further study and qualifications.
  • 25 days holiday, bank holidays, and Christmas off for free.


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