Customer Service Representative
2 weeks ago
About the Role
Countryside Properties PLC is seeking a highly skilled and experienced Customer Service Coordinator to join our Partnerships South London Division region based in our offices in Brentwood. As a Customer Service Coordinator, you will be the first point of contact to deal with customer queries in a professional and timely manner.
Key Responsibilities
- Manage the defects systems to ensure issues are correctly recorded and maintained.
- Arrange Technician and Contractor visits to our homeowner's properties to rectify defects.
- Ensure an effective and efficient use of time and resources while meeting customer needs.
Requirements
- IT literate with excellent written and verbal communication skills.
- Pro-active approach with the ability to work independently and as part of a team.
- Understanding of construction methods and terminology.
- Commercial awareness with a solution-focused approach.
- Resilient personality with the ability to maintain a professional image.
- Ability to organize and prioritize effectively.
- Empathetic with a customer-centric approach.
About Countryside Properties PLC
Countryside Properties PLC is a multi-award-winning housebuilder operating nationally across 16 regions and 3 timber frame factories. We are committed to creating places people love, with a focus on high-quality design and build, sound governance, and good management practices.
Our Benefits
- Bonus scheme.
- Full flexible benefits offering.
- Private healthcare.
- Development opportunities.
- Funded further study and qualifications.
- 25 days holiday, bank holidays, and Christmas off for free.
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