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Technical Customer Service Representative

2 months ago

Brentwood, California, United States ASPEQ Heating Group Full time

**Job Summary**

ASPEQ Heating Group is seeking a highly skilled and detail-oriented Technical Customer Service Representative to join our team. As a Technical Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.

**Key Responsibilities:**

  • Receive and process orders in our enterprise resource planning (ERP) system.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Coordinate order fulfillment between manufacturing plants, support departments, and external customers.
  • Utilize strong communication and problem-solving skills to resolve customer complaints and concerns.
  • Work collaboratively with cross-functional teams to ensure seamless order processing and delivery.

**Requirements:**

  • Strong computer skills and proficiency in Microsoft Office.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

**What We Offer:**

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

**Equal Opportunity Employer:**

ASPEQ Heating Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.