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Customer Service Representative

2 months ago

Brentwood, California, United States SpeeDee Oil Change and Auto Service Full time
Job Summary

The Customer Service Representative is responsible for delivering exceptional customer experiences and ensuring accurate completion of paperwork to track and service customers. This role involves performing various duties as instructed by the Manager or Assistant Manager.

Key Responsibilities
  • Customer Relations / Business Development:
    • Engage with customers in a friendly, professional, and inviting manner.
    • Explain SpeeDee's preventative maintenance services and pricing structure to achieve high customer satisfaction and increased sales.
    • Review services performed and bill customers accurately.
    • Obtain technical information from managers or technicians to respond to customer inquiries.
    • Promote SpeeDee's services and maintain marketing programs as directed.
    • Answer telephone calls in an approved manner.
    • Maintain a team effort of quality customer service.
  • Shop Operations:
    • Maintain a spotless customer service and office area.
    • Maintain spotless customer restrooms.
    • Write up work orders for customers when business trends dictate.
    • Conform to SpeeDee's Daily Operations Manual and store policies.
    • Maintain appointment scheduler.
    • Maintain office computer system and daily cash receipts.
Benefits and Perks
  • Growth Opportunities
  • Locally Owned and Operated
  • Safety You Can Trust

Compensation: $15.00 per hour

About SpeeDee: SpeeDee Oil Change and Auto Service is a locally owned and operated business with a commitment to customer service and quality workmanship. Our team is dedicated to providing exceptional service and ensuring customer satisfaction.