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Customer Service Representative

2 months ago

Brentwood, California, United States Countryside Properties PLC Full time

About the Role

We are seeking a highly skilled and experienced Customer Service Coordinator to join our Partnerships South London Division region based in our offices in Brentwood. As a Customer Service Coordinator, you will be the first point of contact to deal with customer queries in a professional and timely manner.

Key Responsibilities

  • Manage the defects systems to ensure issues are correctly recorded and maintained.
  • Arrange Technician and Contractor visits to our homeowner's properties to rectify defects.
  • Ensure an effective and efficient use of time and resources while meeting customer needs.

Requirements

  • IT literate with excellent written and verbal communication skills.
  • Pro-active approach with the ability to work independently and as part of a team.
  • Understanding of construction methods and terminology.
  • Commercial awareness with a solution-focused approach.
  • Resilient personality with the ability to maintain a professional image.
  • Ability to organize and prioritize effectively.
  • Empathetic with a customer-centric approach.

About Countryside Properties PLC

We are a multi-award-winning housebuilder that operates nationally across 16 regions and 3 timber frame factories. We are committed to creating places people love, with a focus on energy efficiency and green living. Our values include putting people at the heart of what we do, both those that work for us and those we impact in the communities we create.

Our Benefits

  • Bonus scheme.
  • Full flexible benefits offering.
  • Private healthcare.
  • Development opportunities.
  • Funded further study and qualifications.
  • 25 days holiday, bank holidays, and Christmas off for free.