Customer Service Representative
1 week ago
As a customer service representative at Irving Oil, you will play a vital role in addressing customer needs and delivering exceptional service. Your responsibilities will include handling customer inquiries, resolving issues, and providing accurate information on products and services. You will also be responsible for maintaining customer records and partnering with other departments to ensure seamless customer interactions.
Key Responsibilities:
- Provide quality care to customers by taking ownership of all customer inquiries and resolving issues in a timely and professional manner.
- Verify and update customer account information, troubleshoot and solve customer concerns, and provide accurate information on products and services.
- Partner with other departments to follow-up on customer inquiries and ensure excellent customer service.
Requirements:
- High School Diploma or equivalent.
- 2+ years of experience working in a customer service setting.
- Ability to work well within a team environment and provide excellent customer service.
What We Offer:
- Competitive compensation package, including a company-matched 401(k) and sign-on bonus.
- Flexible benefits plan, including medical and dental benefits.
- Hybrid work model, allowing for a blend of in-office and work-from-home days.
Irving Oil is committed to supporting a diverse and inclusive work environment.
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