Customer Service Representative
3 weeks ago
About the Job
Customer Call Center Representative
We are seeking a skilled Customer Call Center Representative to join our team at Global Channel Management. The ideal candidate will have 1+ years of experience in a call center environment and possess excellent communication and problem-solving skills.
Key Responsibilities:
- Respond to customer inquiries and complaints in a timely and professional manner.
- Gather information, research, and resolve customer issues.
- Communicate options for resolution and inform customers about available services.
- Prepare reports to track workload, response time, and quality of input.
Requirements:
- Monday to Friday, 8am to 4:30pm schedule.
- Clerical and customer service experience.
- Ability to pass pre-employment and drug tests.
- Excellent communication and teamwork skills.
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